Sat May 12 11:39:43 GMT 2012 customer experienceLittle thing can change a lot - http://manincentral.blogspot.com/2012/04/whatsapp-msg.html Crafting a user experience? Rather than demo your abilities, leave them with the "I Rule!" feeling! http://headrush.typepad.com[..]onate_users/2005/01/crafting_a_user.html (google search) (amazon search) second |